Frequently asked questions

Create a Direct Buyer account and upload your company registration, import licence, bank comfort letter or proof of funds, and corporate tax ID. Once our team approves them you can see supplier names, raise RFQs and open deal rooms.

Registration is USD 50 per year. During our launch period the first year is free: a coupon is applied automatically when you sign up.

The MPOB price on our ticker is a reference only. It is a local delivered price inside Malaysia and does not include the cost of moving the oil to the port of loading. Your contract price is always the supplier's quote on DX.

On top of the supplier's price, a CPO export usually involves transport from the mill to the port, tank storage and loading at the port, independent inspection, and Malaysian export duty. CPO export duty is revised monthly by Malaysian Customs based on a reference price and is payable in addition to the FOB price unless your contract says otherwise. For CIF and CNF, ocean freight (and for CIF, cargo insurance) is included in the quoted price.

Unless your quote states otherwise, the buyer pays the export duty in addition to the agreed product price. Ask the supplier in the deal room to confirm the duty rate that applies in your shipment month.

New buyers can pay a 30% TT deposit with the 70% balance by Usance LC from a top-tier prime bank acceptable to Malaysian banks, or 100% payment backed by EXIM Bank insurance. Other splits open up after your first completed deal. SBLC is not accepted.

Open the deal room or your Billing page and choose a payment method. For bank transfer (TT), transfer the amount quoting the payment reference and upload your transfer slip; our Finance team verifies it. Card payment by Stripe is available for amounts below USD 10,000.

Orders supplied by a Drixem subsidiary carry a 100% refund Trade Assurance backed by EXIM Bank insurance. Orders from independent mills, refineries and packaging factories can add EXIM Bank insurance as an option; the premium is shown separately and added to the amount payable.

Yes. All shipments support independent pre-shipment quality and quantity inspection by SGS, Intertek or Bureau Veritas at Port Klang, Pasir Gudang, or ex-works at the mill, refinery or factory.

Paid memberships give priority RFQ handling (suppliers are asked to respond within 3, 2 or 1 working days) and yearly site visits (1, 2 or 5) to any mill, refinery or packaging factory on DX, with transport arranged between your hotel and the site. See the Membership page for current prices and benefits.

The membership fee covers our customer service team and the transport between your hotel and the mills, refineries and factories you visit. It is a win-win: paying members show they are serious buyers, and suppliers know they are dealing with genuine companies, which keeps time-wasters out on both sides. You can try membership free for 30 days (site visits are not included in the trial).

Matched suppliers are asked to quote within 7 working days for standard buyers, or within 3, 2 or 1 working days for Premium, VIP and VVIP members.

Tick "If no supplier quotes in time, let a Drixem subsidiary quote" when you send the RFQ. If no matched supplier has quoted by the deadline, one of our in-house subsidiary companies will be asked to quote for you.

Yes. Choose CFR or CIF on your RFQ. Suppliers can add ocean freight (and for CIF, cargo insurance) from verified forwarders' rates on DX. Freight is shown as a separate line from the supplier's product price.

Every seller is a verified mill, refinery or packaging factory that has uploaded its company registration, MPOB licence, export licence and delivery-guarantee insurance. Brokers who resell other people's offers with a margin, fake "mandates" and sellers asking for upfront fees outside a proper contract are not allowed. You deal directly with the producer in a recorded deal room, so you do not waste time on parties who cannot deliver.

Quotes and listing prices are shown only to the verified buyer they are meant for. They are for your own genuine purchase and must not be shared, published or used to push market prices up or down. This protects fair pricing for everyone and keeps speculators out.

It is a privilege for VVIP members: a gathering with our founders and top management twice a year, for networking, sharing business ideas and exploring new opportunities, such as joint ventures to set up refineries or factories in your home country or anywhere in the world.

DX Spot is our reference price in US dollars per tonne, fixed once on each Malaysian working day. It is a guide only: your contract price is always the supplier's quote.

On the main page, choose a product, volume and destination to see the DX Spot reference and an indicative value. "Get firm quotes" saves your answers and turns them into an RFQ once you are signed in and verified. Only products with a published reference price are shown.

Use the order request forms under Marketplace. For retail packs choose the pack (1 L PET bottle up to 25 L jerry can), grade (CP6, CP8 or CP10) and number of packs; the form works out the tonnage. For bulk choose the product, grade, tonnage and how it should move: vessel, flexibag, ISO tank, local road tanker or drums.

After at least 6 completed deals on DX you can apply from the Exclusive Distributor page. One distributor is appointed per country, subject to review and a written agreement with Drixem.

The full User Manual is available to VIP and VVIP members. The FAQ and knowledge base are open to everyone.

Signed-in users can send an enquiry from the Enquiries page: support, customer service, billing or commercial (billing and commercial are for paid members). Every enquiry and reply is kept in your history.

Use "Forgot password?" on the sign-in page and enter the e-mail address you registered with. The reset link is valid for one hour.